Thursday, April 07, 2005

That's more like it...(Chp. 3)

Out of the three chapters that we have read so far, I definitely enjoyed this one the most. I feel as if the author had much more firsthand experience with his subject matter and much clearer overall understanding of the importance of organizational communication.

I found very interesting his correlation between technology and art. In the beginning couple of pages he talks about how in the corporate computer world this is art too and how everyone from programmers and accountants to their managers are creating art as they do their work. Jill also writes very eloquently about this, saying that "with the Web, there is always someone behind the digital curtain." This is a whole different take on the 9-5 world, I never thought about there being art in that too.

He then goes through and discusses all the different types of discourse that are happening on the web and after reading through them all I really feel that not only am I missing out on this communication, I feel like I am isolated from it and I donĀ¹t know really how to get involved in all of this newsgroup stuff. I had no idea that all of this information trading was going on and I really want to get involved.

I totally agree that the email is quick look at a person's thought process. All internet communication is- IM, chatting, and email. We write the way we speak when we write on the web. Our sentence structures and word choice are even more tell-tale as to what we are saying than what we are actually saying. Does that make sense?

It has now become very obvious to me that the internet is the ultimate spot for entrepreneurial business. It has also become the best place for a protest/revolution. It's just too bad that because the web is so broad, there are so many people protesting about so many different things, it would be so hard to have just one revolution for one cause, led by one person.

The coolest part of the chapter was when the conversation between the customer service rep. and the customer and how quick easy a conversation was had an a question answered. I am totally looking forward to the day when I just have to jump online and have a ten second conversation with someone instead of having to make a phone call and having to go through all of that phone automated bullshit and having to be on hold for however long and transferred to at least three different people, etc., etc. It's no wonder that commerce sites have been experiencing and increase in sales when their customers feel like they are getting one on one attention. Jessica shares similar points with me on this and how all business should embrace this new communication.

The most important point that this author makes is that no matter how advanced our technology gets and no matter how computer and software driven we have become it now becoming even more increasingly important to have that human connection. Even if it is through a telephone line and now through digital connections. One would think that as a society we have become less emotional and accessible when in reality we are becoming more and more intimate and open with each other. And now, corporations are being forced to become vulnerable as well.

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